(630) 640-1885 PRobbinslcpc@gmail.com
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FAQ

Accepted Insurance Plans

  • Aetna
  • American Behavioral
  • Blue Cross Blue Shield
  • Magellan Behavioral Health
  • Multiplan
  • Optum
  • PHCS
  • United Health Care
  • ValueOptions/Beacon Health
  • Out-of-Network

Specialties

  • Depression
  • Anxiety
  • Grief/Loss
  • Mood Disorders
  • Support for Health Conditions
  • Relationship Issues
  • Gay/Lesbian Issues
  • Self-Esteem/Personal Growth
  • Adjustment/Transition
  • Family Issues
  • Parenting

Additional Practice Information:

  • Individual, couples, and family counseling
  • Support groups
  • Ages: Teenager – Adult
Are you accepting new clients?

Yes, I am accepting new clients. Openings vary and there could be an immediate opening or a wait of two weeks. As peoples’ lives are fluid, so is my schedule. I try to provide the most immediate, workable time for each client.

What are your hours?

Office hours are flexible and may be scheduled as needed and available, Monday through Friday, with some Saturday availability. Evening hours are a popular time.

Are you accessible by public transportation?

The West Loop office is near Morgan Street, just a few blocks from the Eisenhower Expressway and the Blue Line, near Greek Town and the Fulton Market District.

Are you handicapped accessible?

Yes, the West Loop building has an elevator.

How does payment work?

Clients may choose to self-pay, or may opt to use insurance.

If insurance is used, insurance information is collected at the first appointment. I urge all clients to be familiar with their benefits prior to coming for their first appointment so that they can anticipate their potential cost. For some clients, there is a known co-pay. For others, there is a deductible or a percent of the contracted fee. Often, I bill insurance after the first or second session, and wait on the client’s payment until we definitely know their share, per their insurance company’s response. Payment is then expected in a timely manner, in the form of cash, check, or charge card.

If you are not in my network, but I would like to see you, are there any options?

Sometimes, insurance companies will stipulate an “out-of-network” policy benefit. You may call your company to determine their provision.

I have Medicare as my primary insurance, but another insurer as secondary. How would this work?

Licensed Clinical Professional Counselors (LCPCs) are not contracted by Medicare at this time. (Congress has a bill pending.) The secondary insurance can be billed with documentation obtained from Medicare. It has been my experience, that eventually, secondary insurance benefits can be applied.

You may call me at 630.640.1885 or send an email to PRobbinslcpc@gmail.com
to schedule an appointment.